Refund policy

REFUNDS
LiveWheatgrass Ltd is not liable for any damages made, after the product has been dispatched.

Returns can be accepted within 14 days after arrival and must be announced via Email or Telephone. The product must be returned to: Britt’s Superfoods, 25 High Street, Gretton NN17 3DE in the same condition as when dispatched, meaning completely frozen. Refunds will be issued within 14 days after arrival.

If the products are returned by you (the customer) for any reason other than damage to or a defect in the products and they have suffered any reduction in value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then you will be charged for that diminution in value and that charge will be deducted from your refund.

Online one- off order purchases may be cancelled and refunded if it has not been shipped out. Please email or phone us to request this action.

Subscriptions may be cancelled and refunded within 14 days of activation as per Consumer Contracts (information, Cancellation and Additional Charge) Regulations 2013. Refunds cannot be issued for any reoccurring payment after the 14 days of the subscription sign up. The subscription can be cancelled online, via telephone or email at any time.